Refund & Return Policy

At Balce, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Returns

• You may request a return within 7 days of receiving your order.
• Items must be unused, in their original condition, and with all tags and packaging intact.
• To initiate a return, please contact us at info@balce.in  with your order number and reason for return.
• Return shipping costs are the responsibility of the customer, unless the product received was damaged or incorrect.

2. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed after add and credited  to your original payment method within 7–10 business days.
• Shipping fees (if any) are non-refundable unless the return is due to our error.

3. Exchanges

• We offer exchanges for defective or damaged items only.
• If you need to exchange an item, please email us at info@balce.in  with photos and details of the issue.

4. Non-Returnable Items

• Sale or clearance items are non-refundable and non-returnable.

For any questions or support, please contact us at info@balce.in

5. Shipping

• The product will be shipped within3-4 days and delivered within 2-5 days
• Exchanges and Replacement products will be delieverd within 3 DAYS